Privacy Policy

1. Introduction

IUAN (“we,” “our,” “us”) is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

  • Name, email address, and contact details (via forms and checkout)

  • Payment information (processed securely via Stripe, we do not store card details)

  • Course enrolment and progress data

  • Website usage data (cookies, IP addresses, browser type)

  • Enquiry and complaint correspondence

  • Waitlist registration details

3. How We Collect Information

Personal information is collected when you:

  • Purchase a product or service via our website

  • Subscribe to The Guardian Digest newsletter

  • Complete a contact or enquiry form

  • Register for a waitlist

  • Interact with our website (via cookies and analytics)

4. Purpose of Collection

We collect personal information for the following purposes:

  • To process and fulfil product purchases and deliver digital content

  • To communicate with you regarding your purchase, enquiry, or complaint

  • To send marketing communications (with your explicit consent; opt-out available)

  • To improve our website, products, and services

  • To comply with legal obligations (e.g., Australian Tax Office record-keeping)

5. Storage and Security

  • All personal data is stored on AES-256 encrypted servers hosted in Australia, where possible, or on GDPR-compliant international equivalents​

  • Payment data is processed by Stripe and is not stored on IUAN servers

  • Client data is strictly segmented: general leads are kept separate from clinical waitlist data

  • Access to personal information is restricted to authorised personnel only

  • Two-Factor Authentication (2FA) is enabled on all platforms

6. Disclosure of Information

We will not sell, rent, or share your personal information with third parties except:

  • Where required by law (e.g., Australian Tax Office, court orders)

  • To our secure technology service providers (Stripe, LMS platform, email provider), strictly for the purpose of delivering our services

  • With your explicit consent

7. Cookies and Tracking

Our website uses cookies and analytics tools to improve user experience and track website performance. You may disable cookies via your browser settings, though this may affect website functionality.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:​

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your personal information where it is no longer necessary (“right to erasure”)​

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with IUAN or the Office of the Australian Information Commissioner (OAIC)

9. Data Breach Notification

In the event of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

10. Contact

For enquiries, contact:
Officer at IUAN
Email: connect@iuan.au

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated “Last Updated” date.

Last Updated: 1 March 2026